Privacy Policy
RAJA SOFA REPAIRS(“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, book a service, or visit our website.
1. Information We Collect
We may collect the following information:
1.1 Personal Information
Name
Phone number
Email address
Home/Service address
WhatsApp details (if contacting via WhatsApp)
1.2 Service-Related Information
Photos or videos of your sofa/furniture shared for estimation
Description of repair requirements
Payment details (UPI, bank transfer, etc.)
Invoice and billing details
1.3 Website/Online Data (if applicable)
IP address
Browser type
Cookies and analytics data
Device information
2. How We Use Your Information
Your information is used for the following purposes:
To communicate with you regarding appointments or quotations.
To provide sofa repair, reupholstery, upholstery bed, and furniture services.
To send service updates, confirmations, or receipts.
To improve our customer service and website experience.
For internal record keeping and invoice management.
To share offers, discounts, or new services (only if you permit).
3. Why We Collect Your Information
We collect information to:
Provide accurate repairs and quotations
Schedule service and maintain transparency
Maintain safety and accountability
Improve our service quality and customer support
We do not sell or misuse your personal data.
4. Information Sharing
We do not share your personal information with any third parties except:
When required by law or government authorities.
When necessary with delivery personnel (for pickup/delivery services).
When using secure payment gateways for billing.
Your information is always kept confidential and safe.
5. Data Security
We take strong measures to protect your data, including:
Secure storage of customer records
Protected WhatsApp and email communication
Limited access to sensitive information
Non-disclosure commitment by our team
However, no method of online transmission is 100% secure, and we cannot guarantee absolute data protection.
6. Cookies (For Website Users)
If you visit our website, cookies may be used to:
Improve website performance
Analyze traffic
Save your preferences
You may choose to disable cookies in your browser settings.
7. Photos & Media Consent
Photos/videos of your sofa or furniture may be used:
For service documentation
To show work quality
For before/after portfolio displays
If you do NOT want your photos used publicly, just inform our team — we respect your privacy.
8. Third-Party Links
Our website or WhatsApp links may redirect to third-party services (e.g., Google Maps, payment apps, WhatsApp).
We are not responsible for their privacy practices.
9. Your Rights
As a customer, you have the right to:
Request a copy of your stored information
Update or correct your details
Ask us to delete your information
Opt out of promotional messages anytime
10. Policy Updates
We may update this Privacy Policy occasionally.
Changes will be posted on our website or shared with customers when necessary.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us:
RAJA SOFA REPAIRS
📍 Gurugram, Sector 80 📞 +917060731835
📧 rajasofarapirab@gmail.com